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Collections Manager

Department: Collections
Location: Indianapolis, IN

Now is an exciting time to join our team here at Coastal Credit, LLC!

Coastal Credit is a National Sub-Prime Auto Lender with 30 years of success in the Automotive Marketplace. We are currently looking for a Collections Manager to join our team here at our headquarters in Indy!

This position leads a team of account representatives and team leads covering an assigned group of loan accounts. They are directly accountable for the delinquency and charge off for those accounts. They are decision makers for what actions should be taken on accounts.

Responsibilities:
- Manage a complex portfolio of sub-prime auto finance receivables.
- Ensure delinquency and charge-off goals are obtained.
- Proactively monitor accounts and address a wide spectrum of issues.
- Coach, lead and develop all team members to their maximum performance potential.
- Direct, prioritize, delegate and supervise the work of Collections employees.
- Ability to identify problems and develop solutions.
- Interview and hire qualified candidates for position openings; as well as train and motivate current staff.
- Prepare and analyze daily, monthly and other company reports.
- Communicate information necessary to various levels of management.
- Some 6-day work weeks and evenings required; average of 48 hours per week.

Qualifications:
- Minimum 5 years’ experience in collections environment; auto collections preferred
- Previous experience managing a collection team required
- Proficiency in bankruptcy, repossession and legal collection procedures.
- Experience creating and implementing new policies and processes in undefined areas
- Ability to multi-task in a high paced, high volume work environment

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