Career Opportunities with Coastal Credit LLC

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Customer Service Representative

Department: Customer Service
Location: Indianapolis, IN

Now is an exciting time to join our team here at Coastal Credit, LLC!

Coastal Credit is a National Sub-Prime Auto Lender with 30 years of success in the Automotive Marketplace. We are currently looking for a Customer Service Representative to join our team here at our headquarters in Indy.

The position of Customer Service Representative is responsible for providing excellent customer service as the primary contact for Coastal Credit’s non-delinquent customers.    


Responsibilities 
- Payment Management 

- Account Change Management 

- Review, process and respond to requests submitted via ServiceNow in a timely manner

- General customer inquiries 

- Other duties as assigned 


Qualifications
- Minimum 2 years Customer Service experience 

- Working knowledge of applicable software applications 

- Familiar with concepts, procedures and processes utilized at Coastal Credit 


Required Skills/Competencies
- Attention to Detail 

- Communication 

- Compassion 

- Composure 

- Customer Focus 

- Integrity and Trust 

- Listening 

- Patience 

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